How to order

Below is a guide on how to place an order, with step-by-step instructions.

How are you sending your gifts?

Rather email us a spreadsheet? Download the order form, fill in one row per person and email it to [email protected]. We reply with an invoice. How to fill it in

Ship to their addresses

You have everyone’s address, so we ship straight to each person. You choose the gift, and who gets which.

  1. Before you start

    Sign in to Fountain Pro

    Press Start a Pro order. New to Fountain Pro? Create a free account with your name, company and work email. Already have one? Press Sign in.

    Start a Pro order
    The Pro order page on a computer, with Create an account to start a Pro order open
  2. Step 1 · How you’re sending

    Choose Ship to their address

    At the top of the order, choose Ship to their address. We ship each gift straight to the address on your list.

    Step 1, How you’re sending: Ship to their address, Create a Smart Link marked Our pick, and Send by email or text
  3. Step 2 · Project

    Name your project

    Give the order a Project name you’ll recognize later, like Holiday 2026 or Client thank yous. Sending a few more gifts later? Add them to the same project and everything stays together.

    Step 2, Project: the Project name box
  4. Step 3 · Gifts

    Choose your gifts

    Pick Ready to ship for our curated gift boxes, or Build a box to choose each item yourself. Have a custom curated box in mind? Email [email protected] and we’ll set up the order with you.

    Step 3, Gifts: Ready to ship and Build a box
  5. Step 3 · Gifts

    Add your gift

    Press Add under the gift you want, then Done. Sending different gifts to different people? Add each one. This is useful if you have tiers, like one gift for clients and another for your team. You choose who gets which in Step 5.

    Choose gifts, with an Add button under each gift and Done
  6. Step 4 · Packaging and message

    Add your logo and your card

    Upload your logo, or type your website and press Get logo. It goes on the gift tag, tied with a ribbon in the color you choose, free on every order. Then pick your card: your logo card with your message printed on the back, or Upload your own card, a 4x6 design with a front and back. Write one Card message for everyone, and type {first_name} to add each person’s first name.

    Step 4: upload your logo or get it from your website, Ribbon and tag with your logo, and the ribbon colors
  7. Step 5 · Recipients

    Add your list and choose their gifts

    Press Download template, fill in one row per person with their name and address, then press Upload a spreadsheet. You can also type people in or Paste a list. This is where you choose what each person gets: if you added more than one gift, fill in the Gift column or pick a gift on each row. Want us to email them tracking? Turn on Send recipients tracking updates. Leave it off to keep it a surprise.

    Download the order form
    Step 5, Recipients: Upload a spreadsheet, Download template, Paste a list and a row for each person
  8. Step 6 · Delivery

    Choose when it ships

    Ground shipping is included, and most orders leave within 2 to 3 business days. Express 3-Day, 2-Day and 1-Day cost extra. Need it there for an event or a launch? Under Arrive within a window, press Pick the first day and we deliver within three business days of it.

    Step 6, Delivery: ship when ready, or pick the first day it can arrive
  9. Step 7 · Payment

    Choose how to pay

    Pay by card for orders up to $5,000. Or choose Order now, pay later: our team emails you to confirm the details and sends a payment link. Over $5,000, we send an invoice.

    Step 7, Payment: Card payment or Order now, pay later
  10. Last step

    Place your order

    Check the order summary, then press Continue to payment. Paying later? It says Submit order.

    The order summary with Continue to payment
  11. After you order

    We pack and ship every gift

    Each gift ships to its address with your card. Follow every one in Pro Orders in your account.

Start a Pro order

FAQs

What if we don’t have everyone’s address?
Send by email or text, or share one Smart Link. Each person adds their own address, and with a Smart Link you only pay for the gifts people claim.
Should we use a Smart Link or GiftDrop?
We recommend a Smart Link. You get one link to send from your own email or Slack, and people recognize your email. With GiftDrop, we email or text each person from [email protected] and send automated follow-ups. Either way, we bill you after for only the gifts claimed.
Can people choose their own gift?
Yes. With Gift of Choice you set an amount, and each person picks their own gift. It works when you send digitally, with a Smart Link or GiftDrop. To offer only certain gifts, choose Only gifts I pick.
How am I billed?
Shipping to addresses, you pay by card at checkout, or choose Order now, pay later and we email you a payment link. Over $5,000, we send an invoice. With a Smart Link or GiftDrop, nothing is charged now. When the links close, we bill you only for the gifts people claimed.
Can different people get different gifts or messages?
Yes. Add a few gifts in Step 3 and choose one per person in Step 5, or fill in the Gift and Card Message columns of our order form.
Can we add our logo?
Yes. Ribbon and tag with your logo, and a card with your logo and message, are free on every order with no minimums.
How long does delivery take?
Ready-to-ship gifts ordered by 1pm ET on a weekday ship the same day. Ground takes 2 to 6 business days, and express options are available at checkout.
Can you deliver by a specific week?
Yes. Pick a delivery week on our order form, or a delivery day at checkout.