- Order by 1pm ET
- Ships the same day, Monday to Friday
- Ground shipping included
- Arrives in 2 to 6 business days
- GiftDrop links
- Stay open for 7 days
- Returns
- Within 7 days of delivery
Shipping and delivery
When will my gift ship?
Ready-to-ship gifts ordered by 1pm ET, Monday to Friday, ship the same day. Orders after 1pm ship the next business day. We don’t ship on weekends.
How long does delivery take?
Ground shipping is included and takes 2 to 6 business days, depending on where it’s going. Express 1-Day, 2-Day and 3-Day are at checkout, each with its price.
Can I pick a delivery date?
Yes. Choose Ship later at checkout and pick the day. It arrives on or 1 day before that date.
Do you deliver on Saturdays?
We can’t promise it. Carriers only deliver on Saturdays in some cities, so a 1-Day order shipped on a Friday usually arrives Monday.
Can I change the address after I order?
Email us right away at [email protected]. If it hasn’t shipped, we’ll do our best to update it. Once it has shipped we can’t change the address, but we’ll work with the carrier to hold it for pickup or send it back to us.
My express order was delayed. What now?
Once a package leaves us, the timing is up to the carrier. Email us your order number and we’ll help you follow up with them.
Tracking says delivered, but they don’t have it.
Ask them to check around the door, the mailbox, with neighbors and with building staff. Still missing? Email us and we’ll open a claim with the carrier and work on a replacement.
Do you ship outside the US?
Not yet. We ship to US addresses only.
GiftDrop and Gift of Choice
How does GiftDrop work?
You pick a gift and enter their phone number or email. We text or email them a link right away. They open it, add their address, and can swap it for any other gift up to the same price. More about GiftDrop
When am I charged?
Only when they accept. Until then it’s a hold on your card, not a charge.
Can I send the GiftDrop link myself?
Yes. Your gift link is on your thank-you page, in your Orders and on Track your order, ready to copy and send.
What if they don’t accept it?
We send them reminders. If they haven’t accepted within 7 days, the gift is canceled and you aren’t charged.
Will they see how much I spent?
No. Prices never show when they open their gift.
Can I schedule a GiftDrop for later?
GiftDrop goes out right away. To choose a delivery day, send it to their address and pick Ship later.
When do I get tracking?
We email you tracking within 24 hours of them accepting, and we let them know too.
How does Gift of Choice work?
You choose the amount, from $75, and they pick the gift from our collection. Send Gift of Choice
Cards, messages and engraving
How do cards work?
Pick a card design and write your message, up to 65 words. We print it and pack it with the gift.
Can I send a gift without a card?
Yes. Choose No card when you personalize the gift.
Can I add engraving?
On select gifts. Up to 3 lines of 16 characters each, for $25. You see a preview and confirm it before checkout.
Can my logo go on the card?
Yes. Pick Your logo as the card design. Sign in once to upload your logo, and it’s saved for every order.
Business orders and branding
Is branding really free?
Yes. Your logo on the ribbon, tag and card is free on every order, with no minimums.
How do I send to a whole list?
Use Fountain Pro. Upload a spreadsheet, send by text or email with GiftDrop, or share one Smart Link. It’s free with an account.
Can I order by spreadsheet and pay by invoice?
Yes. Fill in our order form and email it to [email protected]. We send an invoice.
How long do custom projects take?
It depends on the quantity and the products. Many projects ship within a day, and some take 10 to 14 days while we wait on products.
What are the holiday deadlines?
Custom boxes with branded merch by Nov 6, custom boxes without merch by Nov 18, and ready-to-ship gifts by Dec 9. Holiday dates
Can you pack our own items?
Yes. Send them to us and we pack them with the gift. Some projects have a $3 to $5 fee per item. Email [email protected] to plan it.
Do you offer bulk discounts?
Usually not. We keep prices fair all year, and branding is free on every order. You also earn Fountain Credit as you order: $5 for every $200.
Orders, payment and receipts
How do I track my order?
Tracking goes to your email when it ships. You can also look it up on Track your order with your order number and email, or see every order in your Orders when you’re signed in.
How do I get a receipt?
Download a PDF receipt from your Orders or from Track your order.
What payment do you take?
Visa, Mastercard, American Express, Discover, Apple Pay and PayPal.
Do I need an account?
No. Guest checkout works for any gift. A free account lets you use Fountain Pro, keeps every order in one place and earns Fountain Credit.
How does Fountain Credit work?
Every $200 you spend earns $5 in credit, added when your gifts ship. Use it on any order within 12 months.
I forgot my password.
Choose Forgot password? when you sign in, and we’ll email you a code to set a new one.
Returns and problems
What’s your return policy?
You or your recipient can return a gift for a full refund within 7 days of delivery. Send it back in its original packaging. If we made a mistake, we cover return shipping.
How do I start a return?
Email [email protected] within 7 days of delivery with your order number and the reason.
Something arrived damaged or wrong.
Email us your order number and a photo within 7 days of delivery, and we’ll sort it out.
Got a gift?
How do I accept my gift?
Open the link from your text or email, add your address, and we’ll ship it. You can also swap it for any other gift up to the same price.
My gift link says it expired.
Gift links stay open for 7 days, and then they close. If you think that’s a mistake, email us.
Will someone need to sign for it?
A signature may be required when it arrives. An adult (21+) must sign for gifts with alcohol.
How do I track my gift?
Add your email or phone when you accept, and we’ll send you tracking when it ships.
Still need help?
Email us anytime, or make changes yourself until your gift ships.